Terms of service
These terms outline how RB Home Care delivers services, handles payments, and manages refunds or disputes.
Bookings, scope, and access
- Appointments can be rescheduled with advance notice.
- Service availability may vary by city, time slot, and technician.
- Customers must provide safe access and accurate job details.
- Additional tasks outside the agreed scope require approval.
Pricing, payments, and warranties
- Pricing is shared before work begins.
- Payments are due upon completion of the service.
- Warranty coverage varies by service type and parts used.
- Third-party spare parts are covered by their respective warranties.
Refund policy
Refunds are evaluated on a case-by-case basis. If a service is not delivered as agreed, we will prioritize a rework or a partial refund. Charges for completed services, materials, or third-party parts may not be refundable.
Non-affiliation with brands
RB Home Care is an independent service provider and is not affiliated with or endorsed by any appliance or equipment manufacturer. Brand names are used only for identification purposes.
Google Ads policy compliance
Our advertising and marketing practices aim to comply with Google Ads policies, including transparency, accurate service descriptions, and respect for applicable trademark and landing page requirements.
Limitation of liability
To the maximum extent permitted by law, RB Home Care is not liable for indirect, incidental, or consequential damages. Liability is limited to the amount paid for the specific service in question.
Contact
For questions about these terms, please contact info@rbhomecare.com.