Privacy policy
This policy explains how RB Home Care collects and uses personal data to deliver services and improve customer experience.
Overview
RB Home Care collects personal information to schedule and deliver home services, support customer care, and improve service quality. We do not sell customer data.
Information we collect
- Contact details such as name, phone number, and email address.
- Service details such as address, city, selected service, and notes.
- Device and log data such as IP address, browser type, and timestamps.
How we use your data
- Confirm bookings, provide updates, and deliver the requested service.
- Respond to customer queries and provide service support.
- Improve service operations, quality checks, and scheduling.
- Marketing communications when you have opted in.
Cookies, analytics, and IP tracking
We may use cookies and analytics tools to understand website usage. IP addresses and device signals may be used for marketing attribution, security, and click fraud detection. You can manage cookie preferences in your browser settings.
Data sharing and retention
We share data only with service technicians, payment providers, and tools that help us deliver services. Data is retained as required for service records, legal compliance, and dispute resolution.
Your rights
You may request access, updates, or deletion of your personal data by contacting info@rbhomecare.com.